Return & Refund

Effective Date: October 1, 2024

At Peak Connect Digital, we aim to provide the best possible digital marketing services to our clients. However, if you are not satisfied with our services, we offer a fair and transparent refund policy. Please read the terms below carefully to understand how our refund process works.

1. Services Covered

This Refund Policy applies to digital marketing services provided by Peak Connect Digital, including services for e-commerce businesses, local service providers, SaaS startups, coaches and consultants, and healthcare providers.

2. Refund Eligibility

Refunds are available under the following conditions:

  • Non-Delivery of Service: If we fail to deliver the agreed-upon services within the stated time frame.
  • Service Not as Described: If the service does not match what was promised in the service agreement.
  • Unsatisfactory Service: If the quality of our services does not meet your expectations and you raise concerns within the refund window (explained below).
3. Refund Requests

To initiate a refund request, you must:

  • Contact us via email: Send an email to peakconnect06@gmail.com with the subject line “Refund Request.” Include your name, contact details, service description, and reason for the refund request.
  • Timeframe for Refund Requests: Refund requests must be made within 14 days of the completion of the service.
4. Refund Process

Once we receive your refund request, we will:

  1. Review your request: We will review the details of the service provided, any concerns raised, and whether the issue can be resolved without a refund.
  2. Response time: We will respond to your refund request within 5 business days.
  3. Resolution options: If eligible, we will either provide a refund or offer to rectify the issue with no extra charge.
  4. Refund method: Refunds will be issued via the original payment method used for the service.
5. Non-Refundable Services

Please note that the following are non-refundable:

  • Services that have been fully delivered and approved by you.
  • Services that were discounted or provided as part of a promotional package.
  • Custom marketing strategies or work that has already been implemented.
6. Fees and Costs

There are no additional fees for initiating a refund request. However, any third-party transaction fees (such as payment processor fees) may be deducted from the refund amount.

7. No Physical Returns

Since we offer digital marketing services, there are no product returns involved. All services are provided online, and there is no requirement for customers to return physical items.

8. Modifications and Cancellations

If you wish to cancel a service that has already been initiated, you must contact us as soon as possible. Depending on how much work has been completed, we may provide a partial refund or offer to adjust the service scope.

9. Contact Information for Support

For any questions or to initiate a refund request, please contact us:

10. Changes to This Policy

We reserve the right to modify this Refunds & Returns Policy at any time. Any changes will be posted on this page, and the updated effective date will be listed. It is your responsibility to review this policy periodically.

This Refunds & Returns Policy ensures a fair process for clients while protecting the business’s interests. We strive for customer satisfaction and are committed to addressing any concerns in a timely and professional manner.

4o